At Retriv, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect information when you use our platform to build and embed AI agents powered by your website or documentation content.
Information We Collect
We may collect the following information from you or your users:
Account Information: Your name, email address, organization name, and preferences when you register or use our dashboard.
Website Content: The content we crawl, index, and embed from the URLs you provide (such as help docs or product pages).
Chat Data: User queries, AI responses, and metadata generated during interactions with embedded agents.
Usage Data: Information like IP address, browser type, access times, and usage patterns.
Cookies and Similar Technologies: We may use cookies to improve user experience and track usage trends.
How We Use Your Information
We use the data collected for the following purposes:
To provide, operate, and improve the Retriv platform
To personalize agent behavior and enhance answer relevance
To debug issues, analyze performance, and improve the AI experience
To communicate updates, respond to support queries, and offer new features
To ensure security and prevent abuse of the platform
Third-Party Services
We use some third-party providers to help us operate effectively:
Vercel: For hosting and deploying our frontend dashboard
LLM Providers: We use models from OpenAI, Anthropic, and other vendors to generate chat responses
Qdrant: For vector database storage and retrieval of your embedded content
Redis & PostgreSQL: For managing session state, caching, and persistent storage
Data Sharing and Disclosure
We do not sell your data. We may share data only when:
It is necessary to operate core features (e.g., AI processing, hosting)
Required by law, regulation, or legal request
To prevent fraud, abuse, or security threats
During a business transaction such as a merger or acquisition
Data Security
We implement industry-standard practices to protect your data, including encryption in transit, secure cloud storage, and limited access controls. However, no digital system is completely secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access or export data we’ve collected
Request correction or deletion of your information
Withdraw consent or object to data processing
Delete crawled content or chat logs associated with your account
Children’s Privacy
Retriv is not designed for children under 13. We do not knowingly collect data from individuals in this age group. If you believe we have collected such data, please contact us.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will update the Last updated date at the top of this page. We encourage you to review the policy regularly.
Contact Us
If you have questions about this Privacy Policy or data usage, contact us at: