Terms of Service

Welcome to Retriv. These Terms of Service Terms govern your access to and use of Retriv's website, tools, and services. By using Retriv, you agree to be bound by these Terms. If you do not agree, please refrain from using the service.

1. Acceptance of Terms

By accessing or using Retriv, you confirm that you have read, understood, and agree to these Terms. We may update these Terms at any time. Continued use of the service after updates means you accept the revised Terms.

2. About Retriv

Retriv is an AI-powered platform that helps businesses and developers embed intelligent chat assistants trained on their documentation. Our service indexes website or uploaded content, enabling AI agents to provide context-aware responses to end users.

The platform may use services such as OpenAI, Anthropic, or other LLM providers for processing and generating responses.

3. User Responsibilities

By using Retriv, you agree to:

• Use the service in accordance with applicable laws and regulations
• Not upload, generate, or transmit unlawful or harmful content
• Not interfere with, disrupt, or attempt to gain unauthorized access to the service or its infrastructure
• Respect intellectual property rights of others
• Not attempt to scrape, reverse engineer, or misuse the platform in any automated way

4. AI-Generated Responses

Retriv uses large language models to generate responses. While we strive for accuracy, we do not guarantee that answers will be correct, complete, or suitable for specific use cases.

• You are solely responsible for how you use the information generated by Retriv
• Retriv is not liable for decisions made based on AI-generated outputs
• Retriv should not be relied on for legal, medical, or critical business advice

5. Ownership and Intellectual Property

All content, branding, software, and features provided by Retriv are owned by us or our licensors. You may not reproduce, modify, distribute, or reverse engineer any part of our service without explicit permission.

6. Third-Party Services

Retriv relies on third-party services for various functionalities, including:

• Cloud hosting (e.g., Vercel or similar)
• LLM APIs (e.g., OpenAI, Anthropic, xAI)
• Embeddings and vector storage (e.g., Qdrant, Redis)

These third parties have their own terms and privacy practices. Your data may be shared with them only as necessary to operate the service.

7. Privacy

Your use of Retriv is subject to our Privacy Policy, which explains how we collect and handle your data.

8. Limitation of Liability

To the fullest extent permitted by law, Retriv shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the service.

9. Disclaimer

Retriv is provided as is without warranties of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Suspension & Termination

We may suspend or terminate your access to Retriv at any time if we believe you have violated these Terms or if your use harms the platform or its users.

11. Governing Law

These Terms shall be governed by the laws of India, without regard to conflict of law principles.

12. Contact

If you have any questions or concerns about these Terms, please reach out to:

priyanshu@retriv.xyz